FAQs
Frequently Asked Questions – Electronic Payments
At www.HOPUNIVERSE.COM, you’ll find a wide variety of payment options available:
Credit Cards: Visa, MasterCard, American Express.
Debit Cards (checking or savings): PSE online payments.
EPAYCO is the certified electronic payment platform used by www.HOPUNIVERSE.COM
to securely process online transactions through all enabled payment methods.
How can I make a payment?
In our virtual store, you can pay using the available methods.
Depending on your preference, you may use Visa, MasterCard, American Express, debit cards through PSE, Compensar Wallet, or Condensa Card.
Is it safe to enter my banking information on this website?
Absolutely.
To protect your data, www.HOPUNIVERSE.COM
delegates the capture of sensitive information to EPAYCO, which complies with the PCI DSS international security standards for online credit card transactions.
EPAYCO also uses an SSL security certificate issued by Amazon AWS, ensuring all communications are encrypted between your device and our site.
During the payment process, your browser will display the authenticated organization name, the certifying authority, and a green address bar — visual indicators of a secure connection.
In addition, EPAYCO is constantly monitored by McAfee Secure and uses digital signature technology certified by Certicámara.
Can I make a payment any day and time?
Yes!
At HOPUNIVERSE.COM you can shop online 24 hours a day, 7 days a week, from anywhere and at any time.
Can I change my payment method?
If you haven’t completed your payment yet, you can return to the initial checkout step and select a different payment option.
Once your purchase is confirmed, the payment method cannot be changed.
Does paying electronically have any extra cost for me?
No.
Electronic payments made through EPAYCO do not generate any additional cost for the buyer.
What should I do if my transaction didn’t go through?
First, check your email inbox for a transaction confirmation message sent to the email address you provided during checkout.
If you did not receive it, please contact Customer Service via WhatsApp (+57) 321 319 4568 to verify your payment status.
What should I do if I didn’t receive my payment receipt?
For every approved transaction made through EPAYCO, you will receive a payment confirmation email with a purchase reference number.
If you did not receive it, please contact Customer Service via WhatsApp (+57) 321 319 4568 or email sales@hopuniverse.com
to request that your payment receipt be resent to the same email address used during checkout.
Frequently Asked Questions – Shipping & Exchanges
How long does delivery take?
Our standard delivery time is five (5) business days after purchase confirmation.
Is there a delivery fee?
We offer free delivery in major cities for orders over $100,000 COP.
For other regions of Colombia, delivery is available with an additional fee starting at $10,000 COP, depending on the destination.
See our Shipping Policy for more details.
Can I receive my order in Chía with no delivery fee?
Yes!
For orders over $100,000 COP, deliveries within the Bogotá Savannah region are free of charge, as follows:
North: Zipaquirá, Chía, Cajicá, Cota, Tocancipá
West: Funza, Mosquera, Madrid, Facatativá
South: Usme, Soacha
We also deliver to all 19 urban districts of Bogotá.
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