Children’s Online Privacy Policy

At HOPUNIVERSE.COM, operated by FRUBIK S.A.S., protecting children’s privacy and safety online is one of our highest priorities.

We understand that children deserve a digital environment that is both safe and inspiring.

Therefore, we do not knowingly request or collect personal information directly from minors without verified parental consent.

1. Purpose of this Policy

This policy explains how we handle any information related to children who interact with HOP Universe content — including our comics, games, stories, creative activities, and online store.

Our commitment is to ensure that every process of data collection, use, and protection complies with Colombian privacy laws and follows international standards for child safety and digital ethics.

2. Information We Collect

We do not directly request personal information from minors.

However, certain activities (such as contests, subscriptions, or product deliveries) may require limited personal data — always provided by an adult parent or legal guardian.

Information that may be collected includes:

Name and surname of the parent or guardian;

Adult contact details (email, address, or phone number);

Shipping or billing details (when applicable).

We never request sensitive information from minors, such as ID numbers, school details, personal photos, or location data.

3. How We Use Information

Information provided by parents or guardians will be used only for legitimate purposes, such as:

processing product purchases, deliveries, or participation in activities;

sending updates about HOP Universe stories, products, or creative events;

responding to customer inquiries or support requests;

managing contests or campaigns under parental supervision.

We never use a child’s personal information for direct marketing, behavioral profiling, or advertising purposes.

4. Verified Parental Consent

If any online activity requires the collection of personal information from a child (for example, submitting a drawing or participating in a creative challenge), we will first obtain verifiable parental consent.

Parental consent may be verified through:

a signed authorization sent to sales@hopuniverse.com

,a confirmation via phone or video call, or

an authenticated online form identifying the responsible adult.

Without such verified consent, no personal data related to a child will be stored or processed.

5. Parental Rights: Access, Correction, and Deletion

Parents or legal guardians may at any time:

request access to data associated with their child,

request correction, update, or deletion of such data, or

revoke previously granted consent.

Requests can be sent to sales@hopuniverse.com or mailed to FRUBIK S.A.S., Calle 147 # 12-55, Bogotá D.C., Colombia.

6. Information Security

FRUBIK S.A.S. applies technical, administrative, and organizational measures to safeguard all collected information against unauthorized access, loss, alteration, or misuse.

Third-party service providers (such as hosting, payment gateways, or email platforms) that support the operation of this site are contractually required to maintain the same levels of security and confidentiality.

7. Links to Other Sites

Our website may contain links to third-party platforms (such as social media or video services).

FRUBIK S.A.S. is not responsible for the privacy practices or content of external websites.

Parents are encouraged to supervise their children’s online activity when navigating outside HOPUNIVERSE.COM.

8. Updates to This Policy

This Children’s Online Privacy Policy may be updated periodically to reflect legal changes or improvements in our protection practices.

Any significant modification will be posted on www.hopuniverse.com and communicated through the available contact channels.

9. Contact Us

For questions, comments, or requests regarding this policy or children’s data privacy, please contact us:

? sales@hopuniverse.com

? FRUBIK S.A.S. — Calle 147 # 12-55, Bogotá D.C., Colombia